National Casino Licence and Regulatory Information
Online gambling operators must provide information about their regulatory authorizations to allow players to confirm the legitimacy of the services. National Casino has a permit from an authorized gambling authority, and the operations of the platform are conducted within the framework of that authority. The following information includes the issuing authority, the scope of the operating certificate and the compliance requirements for Australian customers.
Operating Licence Information
National Casino holds a licence from the Government of Curacao, one of the first jurisdictions established for the licensing of online gambling. The regulatory framework of the Curacao Gaming Control Board establishes a minimal threshold for fair play, protection of player funds and an assurance of gambling activities in a controlled environment. The operator must adhere to the framework upon receipt of the permit.
The license applies to activities of interactive gambling offered via the internet and the services of casino games and gambling products offered in a digital format. It does not cover activities conducted in a physical location. In the current authorization structure, National Casino is allowed to accept customers from jurisdictions in which it is not prohibited by local law to use gambling platforms licensed in other jurisdictions, subject to the restrictions in the terms and conditions of the platform.
The following table provides a summary of the most relevant regulatory facts related to the authorization of the operator.
| Detail | Information |
|---|---|
| Issuing Authority | Curacao Gaming Control Board |
| Licence Type | Interactive gambling – online casino |
| Jurisdiction | Curacao, Dutch Caribbean |
| Permitted Markets | International, excluding restricted territories listed in operator terms |
| Minimum Player Age | 18 years |
| Regulatory Contact | Curacao Gaming Control Board official portal |
Verification of the Operating Certificate
Account holders can confirm the regularity of the operator’s authorization by checking the registry of the Curacao Gaming Control Board directly. Licensed companies will be listed with a permit number and their current status. In most cases, the displayed license seal on the platform’s website will link directly to the verification record of the issuing body.
Account holders who cannot find the license seal or receive an error during the verification process should contact the support team of the platform and refrain from making deposits. The possibility to independently verify compliance is a standard player protection measure.
Regulatory Obligations and Player Protections
A valid operating certificate means ongoing compliance obligations for the platform. These include maintaining player funds in a separated account, verification of player identity prior to withdrawal, implementation of anti-money laundering measures in accordance with applicable financial crime legislation and the provision of games offered through certified random number generators.
Fairness of games is achieved through independent testing. The software on the platform is certified to verify that the outcomes are random and that the return-to-player (RTP) statistics for each game are fair and accurate. This is confirmed through testing a statistically significant number of game rounds.
In general, RTP figures are aggregated over millions of game cycles as opposed to being calculated over individual game sessions.
Operators are required by the terms of the permit to maintain a responsible gambling program. This program is expected to provide clients with a means to control their deposits and game sessions, to self-exclude, and to access external support groups. The gambling outcome will remain a statistical event despite the presence of mitigating tools.
Australian Regulatory Context
The main law regulating online gambling in Australia is the Interactive Gambling Act 2001. Certain interactive gambling services are prohibited from being offered to Australian customers by Australian operators. Online gambling services that are licensed overseas, and that fill the void left by the Act and Australian enforcement, can be offered to Australian customers based on their own legal assessment.
National Casino does not have an Australian license because there is no class of license for online casino-style gaming under the Australian legal framework. Australian customers are encouraged to determine their own legal responsibilities and use of gambling tools. They are also encouraged to use responsible gambling tools.
Compliance Standards and Fair Play
The gambling platform has third party gaming software that is provided by gaming studios. These gaming studios have their own regulatory compliance from eCOGRA, iTech Labs, and other similar testing agencies. A gaming studio provides its games only after meeting the compliance requirements. This results in a two-tier compliance system where the operator and each of the game providers have their own compliance requirements.
Account holders have the right to request the RTP of any game that they play. The operator is obligated to provide this information as a result of the operating permit.
These rights are for all registered users of the platform:
- Access to license verification – any account holder can request the license number and issuing authority by submitting a request through the support channel.
- The right to dispute resolution through the operator’s internal complaints system with the option to escalate to the licensor if the internal complaints system does not resolve the issue within 28 days.
- Access to responsible gambling tools such as the ability to set deposit limits and request a cooling-off period or opt for permanent self-exclusion, which can be done account settings.
- The right to request a full transaction history for the account covering at least the previous 13 months of play and account transactions.
The existence of these rights depends on the account holder completing identity verification. All verified accounts may be subject to restricted account management functions until the KYC process is complete.